Refund Policy
General Policy
HearMeConnect strives to provide a positive experience for every customer. Because appointment time is reserved specifically for each user, refunds are limited.
Pay-As-You-Go Calls
Charges are based on the time used during your conversation.
Completed calls are generally non-refundable.
If a technical issue caused by HearMeConnect prevents the call from taking place, we may issue a full or partial refund at our discretion.
Membership Plans
Membership fees are billed in advance.
You may cancel your membership at any time.
Cancellation prevents future billing but does not automatically refund payments already made.
Your membership benefits remain active until the end of your current billing cycle.
Missed Appointments
If you fail to attend a scheduled appointment or cancel outside the permitted cancellation period, the session may be considered used.
Technical Problems
If a conversation is interrupted because of a platform issue, please contact us within 7 days of the appointment.
We will investigate the issue and may provide:
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A replacement session
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Account credit
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A partial refund
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A full refund (when appropriate)
Refund Processing
Approved refunds are returned to the original payment method.
Depending on your financial institution, refunds may take 5–10 business days to appear.
Contact
Hours: Mon-Fri 8AM-8PM